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So I’m in the new BCN terminal as a passenger for the 1st time and I’ll say this: They sure do have the shopping down. Air conditioning, notsomuch. I swear it’s cooler outside than in, because I just spent 10 minutes outside in the massive smokers lounge (bigger than a soccer pitch) cooling off. But I digress. What I wanted to right about was a certain lack of customer service in the Spanish airline industry.

Due to a whole host of factors I’m thisclose to qualifying for British Airways frequent flier gold tier. I don’t know what that entails beyond having my rental car nicked out from under me if I ever rent a car @ Heathrow Terminal 5, but it’s the target. In theory after I get back to the States I’ll be over the finish line before the Aug 1 deadline. So I’m flying to Sicily on Vueling(which is a BA codeshare and the company that owns both airlines is the same) and I asked the guy at the check in counter if I can get the flight tacked on to my frequent flier card.

“No problem, you just have to do it with BA.”

Okay, fair enough. I walk over to the Iberia\ BA ticket counter (Iberia is part of the same holding company) and ask if they can get this squared away.

“No, only Vueling can do this.”

But it’s a BA codeshare

“Only Vueling can do this.”

But you OWN Vueling AND British Airways

“No, only Vueling can do this.”

Can’t you even swipe my card and take a look? It’s not like you’re the only person at the counter(4 folks staffing) and there’s a huge line behind me(no line.)

“No”

(Internal voice)F*ck you very much (Insert huge eye roll here.) Aaand it’s over. Go through security and then it hits me. They ask to see my bag.

Vale(Sure.)

“What is this?”

A hand holding an apple that knocks on the door.

“Porque?’

I repeat.

“Seguridad!”

So they make me rip open the packaging and show them that it’s actually a hand that holds an apple that knocks on the door. They ask me what it’s made of and I have no idea what the spanish word for brass is.

It’s days like this that make me wonder the Spaniards have this tourist thing figured out.

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